Damiano Global
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DGnet

White Glove Virtual Presence

 
 
 

rapid response

Is your system having problems, but you don’t have time to wait for a technician to come and look at your set-up? DGC’s Rapid Response is the answer. Through the use of our DGnet Portal, we can be virtually on site in a matter of moments, diagnosing and resolving any difficulties you may be experiencing quickly and efficiently. No need to wait days or even weeks for professional availability when we can be helping to resolve your issues immediately!

virtual assistant

Do you need an expert to help monitor and support your systems, but don’t want to incur the expense and logistics of keeping someone on-site? Let DGC’s Virtual Assistant take the role. Through careful placement of our DGnet Portal, our skilled staff will be able to monitor and assess your equipment for any potential problems that may arise, as well as offering instant support for your meetings, presentations and events. Any issues can be resolved quickly and professionally without the hassle of trying to schedule outside resources.

remote access

Need more access to your clients and end-users? You can now connect directly to them through our secure DGnet Portal! Our dedicated network allows for immediate, high-speed conductivity to your customers’ AV systems without the concern of interrupting, or being interrupted by, other network traffic.

programming support

At DGC, we are committed to the success of every client. To that end, we offer a wide range of programming support services made to fit any sized job, regardless of whether your original coding was done by DGC or not! Let our certified and experienced technical staff handle your software needs, from minor coding modifications to full system reconfigurations. We offer a risk free analysis for all of your outstanding issues and requests, and can quickly provide you with a comprehensive estimate.

 
 
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dgnet portal kit

The DGnet Portal Kit contains several helpful accessories. Now on its third generation, the DGnet Portal kit provides the hardware, accessories, and Internet access required to connect DGnet to any system. Packaged in a custom Pelican case, it is the hardware component of our White Glove Virtual Presence method and connects our expert programmers with your project.

The Kit provides everything needed to configure, program, commission, troubleshoot, and maintain any system. Readily deployed to any location, our expert team members and your technicians and engineers can easily and securely access it for system support, management, or diagnostics.

The Kit serves as a 'programmer in a box', allowing entry-level technicians to be dispatched for either new installs or service calls with the confidence that they have the resources necessary for a successful project or call. 

 
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