“Most people prefer our White Glove Virtual Presence method because of the peace of mind and assurance it provides. It is quite comforting knowing that the technical resources you may need are available throughout the full lifecycle of any project."
DGC believes that the best outcomes are achieved when programmers have direct and on-demand access to the systems they are programming. White Glove Virtual Presence is the ever-evolving, proprietary suite of tools and processes that DGC utilizes to deliver the best service in the industry. It virtually enables a level of access to systems, over their full lifecycle, that is comparable to being physically present onsite.
Acknowledging the reality of how things are, and not how we want them to be, White Glove Virtual Presence accommodates the real-world evolution and changes inevitably required to deliver a satisfying experience for customers. It anticipates unpredictable changes in the market, the industry, and the customer’s understanding of their needs.
A key component of White Glove Virtual Presence is our DGnet Portal Kit that is delivered in a custom Pelican case in its 5th generation. It includes all the hardware, accessories, and even the internet access required to effectively program, commission, troubleshoot, and maintain systems.
Since 2009, White Glove Virtual Presence has been a proven method to reduce costs, increase productivity, and improve outcomes.